Skip to search.

Breaking News Visit Yahoo! News for the latest.

×Close this window

Messages are being improperly marked as spam by my group's spam filter

ID: SLN4387
Refers to: Groups

Description

This article explains why a message may be wrongly identified as "possible spam" by the group's spam filter and provides actions that moderators may take to address the issue.


Resolution

We want to give Yahoo! Groups users the best possible experience by limiting spam; and unfortunately, spam filters sometimes misdiagnose emails as spam. There are many factors that may cause a message to be marked as a spam including:

  • The IP address of the sender
  • The content of the message
  • Specific links in the content

RESOLUTION 1:

Group moderators with the privilege to approve messages may approve a message in the spam folder, which will identify to our system that the message was wrongly marked as spam. Over time, doing so will improve the accuracy of the system and reduce "false positives."

RESOLUTION 2:

If many messages in the group are being erroneously marked as possible spam, a group moderator with the privilege to change group settings may turn off the spam filtering for the group.

Unfortunately, at this time, we don't offer the option to customize the spam filter on a per group basis or to "whitelist" certain users to always allow their messages to go through.

 



Last updated: March 06, 2013
Rate this article:
Thank you! Please complete the form to submit your rating/feedback.

Please tell us why you didn't find this helpful.

  • The article needs updating or needs additional information.
  • The article is confusing or hard to follow.
  • The article describes the correct issue, but it doesn't solve the problem.
  • Other
  • I have feedback about the product or feature.

Forgot your password?

Can't access your account? Help is on the way!

Help on Yahoo! Answers

Get quick assistance from the community members and Yahoo!

 
 

How can we help?

Yahoo! Customer Care is here to help you with your question or issue.

Copyright © 2013 Yahoo! All rights reserved.   Privacy Policy | Terms of Service