This article provides steps for uninstalling and reinstalling Java, as well as configuring Internet Explorer. These steps may be helpful in resolving any of the following issues:

• Games not loading
• Games freezing
• Games quitting unexpectedly

If you are having trouble playing a game in Internet Explorer 8 or 9, there may be something wrong with your installation of Java, or with the way your browser is handling Java content.

First make sure that your version of Java is up to date and installed correctly. The best way to do that is to uninstall and reinstall Java. To uninstall the Java Runtime Environment (JRE) from your system, use the "Add/Remove" Programs utility in the Microsoft Windows Control Panel:

1. Click on the Start button to open the menu and locate Control Panel.
2. Click on the Control Panel to open the Control Panel Window and select the Uninstall a program link.
3. Locate and click each Java entry to highlight and then click the Uninstall button.

Once that has finished, reinstall Java.

NOTE: If you are running a 64-bit operating system, like Microsoft Windows Vista or Windows 7, please ensure you are installing the 32-bit version of Java on your system. Other users have found that the 64-bit version of Java does not work properly in our games.

If this does not resolve the issue, next make sure that your browser is properly configured.

To configure Internet Explorer:

1. Close all applications including your Web browsers else the settings may not take immediate effect.
2. Click the Start button.
3. Select Control Panel.
4. Click on Network and Internet, then click Internet Options. If Control Panel is in classic mode, double-click Internet Options.
5. Click the Security tab, then select Trusted Sites.
6. Click on the Default Level button, and then click the Sites button.
7. Uncheck Require server verification (https:) for all sites in this zone.
8. In the Add this website to the zone field enter the following:

*.yahoo.com

(please be sure to include the asterisk "*" in front of ".yahoo.com")

9. Click Add, and then click Close.
10.  Select the Privacy tab, and click Default to ensure Medium is selected.
11.  Click the Advanced tab (this is not the Advanced button).
12.  Locate the "Browsing" category.

• Check the following options:
  • Disable Script Debugging (Internet Explorer)
  • Disable Script Debugging (Other)
• Uncheck the following options:
  • Display a notification about every script error
  • Re-use windows for launching shortcuts

13. Select the General tab.
14. Click the Settings button in the section "Browsing History."
15. Click the option marked Every time I visit the webpage, and then Click OK.
16. Click the Delete button in the section labeled "Browsing History."
17. In the window that opens ensure the following options are selected:

• Temporary Internet Files
• Cookies
• History

18. Click Delete in Browsing History window, click Apply, then click OK to close the Internet Options window.