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Troubleshooting problems with Streaming Quotes

ID: SLN2355
Refers to: Finance

Resolution

If Streaming Quotes does not stay on: see how to enable your browser's cookies in this help article. Browser cookies must be enabled in order for Yahoo! Finance to remember your Streaming Quotes setting.

Troubleshooting delayed and freezing quotes

  1. Ensure that Streaming Quotes is turned on:
    1. Visit any quote summary page.
    2. In the upper-right, click the Streaming gear icon.
    3. Next to "Streaming Quotes," click OFF to turn the setting on.
      -Note: You may also adjust the ticker tape on/off setting from this menu, if available.

      Streaming Quotes settings

  2. Check that you are using a supported browser. To learn more, see the Yahoo! Finance system requirements.
  3. To ensure that JavaScript is working properly in your browser, see this help article about enabling Javascript.

Note: If the page is inactive for more than 25 minutes, Streaming Quotes stops updating data. Streaming Quotes may also vary due to a variety of other factors, which include trading volume, market conditions, and system performance.

Additional troubleshooting steps

  1. Ensure that you are using a broadband connection such as T1, cable, Wi-Fi, or FiOS. Streaming Quotes does not work properly with dial-up or ISDN Internet connections.
  2. Temporarily disable your anti-virus or security software while using Streaming Quotes. Some security software configurations may interfere with streaming. Learn more about how to temporarily turn off anti-virus and security software in this help article.


Last updated: March 28, 2013
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