Unsolicited email asking for password or other personal information from Yahoo!
Resolution
Messages sent from Yahoo! Customer Care will always show a
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Additional Information
You should assume that any unsolicited message asking for your Yahoo! ID and password, security key, or other sensitive information is part of a scam to gain unauthorized access to your account. If you received an email like this we suggest you review the following information:
- Feel free to simply delete such messages.
- Do not click any links provided in the email if you are uncertain of its authenticity.
-- The safest way to visit a website listed in the email is to type the site's address directly in the address bar of your web browser. - Contact your financial institution if you provided credit card or other financial details.
- If you have already entered your information into a suspicious message or webpage, immediately change your password and update any other information you provided.
- You do have the option of reporting the email to Yahoo!, so we can further investigate the issue.