How to clear the "Unsuccessful Login: Account locked Temporarily" message on login
Description
What to do if your account has been temporarily locked.
Resolution
In some situations, the cookies stored in your browser may not be passing login authentication. First, you will need to clear the cache and cookies for your browser to ensure that your cookies are not at fault.
Once you have cleared your cache and cookies, you will need to request a new password through the password helper. Once you have obtained a new password, you can log in by following the steps below:
- Log in to your Yahoo! Account.
- Enter the CAPTCHA Verification code.
- Follow the on screen steps to verify your identity via email, SMS, or secret questions.
Once you have confirmed your identity, access to your account will be restored.