What to do if you received a phishing email requesting information about your Yahoo! account details and/or credit card details.

If you have received an email requesting your Yahoo! account details and/or credit card details:

• Do not respond: This email is not from Yahoo!.
• Contact our Customer Care abuse team: If you have already supplied your account details, follow the steps below to contact our Customer Care abuse team immediately.

How to contact our Customer Care abuse team:

1. Go directly to the Yahoo! Customer Care form.
   - Note: You can also select the Get Help button on this page to access the Customer Care form.
2. Select the appropriate product (and product version if needed).
3. Select the category:
   - For Yahoo! Account: Suspicious activity.
   - For Yahoo! Mail: Abuse and spam.
4. Select the sub-category: received suspicious email from Yahoo!.
5. Type a short description in the text box.
6. Select Enter.

Other things you can do:

• If you have already entered your information into a suspicious message or webpage, you should immediately change your password and update any other information you provided. For more information, see our help articles about:
  - How to change your Yahoo! account password.
  - How to update or change your Yahoo! account information.
• If you provided credit card or other financial details, you should also contact your financial institution.

Yahoo! does not proactively request account or credit card details:

• Your account details, credit card details, and password are your own confidential information.
• No Yahoo! employee will ever ask you for your password by phone, email, or other personal information.
• Do not share your password if you are ever asked for it.

Yahoo! has a zero-tolerance policy for fraud. Our Customer Care department is available 7 days a week to answer your questions about this issue. Please contact Customer Care to report any suspicious email or for more information.