I received a request for my account or credit card information
What to do if you received a phishing email requesting information about your Yahoo! account details and/or credit card details.
If you have received an email requesting your Yahoo! account details and/or credit card details:
- Do not respond: This email is not from Yahoo!.
- Contact our Customer Care abuse team: If you have already supplied your account details, follow the steps below to contact our Customer Care abuse team immediately.
How to contact our Customer Care abuse team:
- Go directly to the Yahoo! Customer Care form.
- Note: You can also select the Get Help button on this page to access the Customer Care form.
- Select the appropriate product (and product version if needed).
- Select the category:
- For Yahoo! Account: Suspicious activity.
- For Yahoo! Mail: Abuse and spam.
- Select the sub-category: received suspicious email from Yahoo!.
- Type a short description in the text box.
- Select Enter.
Other things you can do:
- If you have already entered your information into a suspicious message or webpage, you should immediately change your password and update any other information you provided. For more information, see our help articles about:
- How to change your Yahoo! account password.
- How to update or change your Yahoo! account information.
- If you provided credit card or other financial details, you should also contact your financial institution.
Yahoo! does not proactively request account or credit card details:
- Your account details, credit card details, and password are your own confidential information.
- No Yahoo! employee will ever ask you for your password by phone, email, or other personal information.
- Do not share your password if you are ever asked for it.
Yahoo! has a zero-tolerance policy for fraud. Our Customer Care department is available 7 days a week to answer your questions about this issue. Please contact Customer Care to report any suspicious email or for more information.