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Received an unsolicited email asking for password or other personal information

ID: SLN2091
Refers to: Yahoo! Account , Mail

Description

This article explains what to do if you have received an unsolicited suspicious phishing, spoofing or fake email claiming to be from Yahoo! and/or another company that asks for your password, login or any private information.


Resolution

Messages sent from Yahoo! Customer Care will always show a Yahoo! in your inbox to indicate that the message was sent from an official Yahoo! source. Additionally, messages sent from Yahoo! Customer Care will always use "@cc.yahoo-inc.com" as the domain extension. If you receive a message claiming to be from Yahoo! that does not come from an email address using this domain, please discard the message.

You should assume that any unsolicited message asking for your Yahoo! ID and password, security key, or other sensitive information is part of a scam to gain unauthorized access to your account. If you received an email like this we suggest you review the following information.

  • Feel free to simply delete such messages.
  • Do not click any links provided in the email if you are uncertain of its authenticity. The safest way to visit a website listed in the email is to type the site's address directly in the address bar of your web browser.
  • Please contact your financial institution if you provided credit card or other financial details.
  • If you have already entered your information into a suspicious message or webpage, immediately change your password and update any other information you provided.
  • You do have the option of reporting the email to Yahoo!, so we can further investigate the issue.   
  • If you are unable to change your password or regain access to your account, please send a help request to the Yahoo! Account team for further assistance.

Please visit the Yahoo! Security Center for useful information and resources regarding online security.



Last updated: November 14, 2012
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