Why am I unable to send messages after my account has been compromised?
This article describes what may have happened if you are having difficulty sending emails after your account has been compromised and spam has been sent out from your account.
- You may be receiving a "suspicious error" message when attempting to send an email
- You may not be able to send an email to all your contacts
This condition could happen if:
- If spam had been sent from this account, our spam detector may have correctly recognized this issue and blocked the customer from sending out more spam.
- If the customer has been compromised before, this block is now preventing the owner of the account from sending email.
If you see an error indicating your account has been temporarily suspended from sending messages, Yahoo! Mail may have detected unusual activity on your account; or the message you are trying to send may contain characteristics indicative of spam. This block is temporary.
If you attempted to send a message, we encourage you to consider the following items to help prevent your account from getting this error in the future:
- If you're sending a message to a large number of recipients, try sending it in small batches of under 100 recipients.
- If you need to send many messages, try not to send them within a short period of time.
- Check the contents of your message (e.g., URLs) for something our systems might consider as spam.
If you continue to experience difficulties and you are still unable to send emails 24 hours after receiving the error message, please let us know, from the link at the bottom of this page.
Please include the date/time when you last received the error message, when submitting your help request.
You can submit your help request from this link.