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Messenger Sign-In Wizard

Sign-in issues with Messenger? Start the wizard and follow these steps to check for the most common problems.

1. Quit Messenger .

Messenger for Mac

It's not possible to be signed into Yahoo! Messenger in two locations simultaneously on the same computer. This includes the integrated Yahoo!

Messenger 11.5 | Messenger 11 | Messenger 10 and earlier | Messenger for Mac

Double-click the Yahoo! Messenger icon on your desktop or in your icon dock.

Messenger for Mac

If you'd like to chat in Yahoo! Messenger using one of your account's aliases instead of your main Yahoo! ID, enter your alias into the Yahoo!

Messenger 11.5 | Messenger 11 | Messenger 10 and earlier | Messenger for Mac | Messenger Mobile | Messenger iPhone | Messenger Android

Select Messenger Select Sign Out Click Yes

Messenger 11.5 | Messenger 11 | Messenger 10 and earlier | Messenger for Mac | Messenger Mobile

Sign out of Yahoo! Messenger by clicking the Messenger

Messenger 11.5 | Messenger 11 | Messenger 10 and earlier | Messenger for Mac

Remove all Yahoo! Messenger

Messenger 11.5 | Messenger 11 | Messenger 10 and earlier | Messenger for Mac | Messenger Mobile | Messenger iPhone | Messenger Android

Click the Yahoo! Messenger

Messenger for Mac | Messenger Mobile

If you try all of the above and Messenger still can't connect, please contact your network administrator, ISP (Internet Service Provider), or whoever initially set up your computer to make sure that your firewall and/or proxy settings are correct.Messenger for Mac

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For enhanced video calling, Facebook and Twitter updates, and much more, get the latest Yahoo! Messenger.

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