Troubleshooting Outlook 2002 and 2003
Troubleshooting POP and SMTP problems in Outlook 2002 and Outlook 2003.
The steps below help ensure that your Yahoo! Mail account is set up properly to POP mail, and that your Outlook 2002 or 2003 account is properly configured.
Ensure POP access is activated
Please ensure that you have selected the option for POP access on the Mail Delivery Status page. To check this:
- Sign in to your Yahoo! Mail account on a Web browser.
- Click on the gear icon () in the upper-right corner of the window, and select Mail Options from the menu that appears. (In Mail Classic, select Options | Mail Options.)
- Select POP & Forwarding on the left panel.
- Select the Access Yahoo! Mail via POP radio button. (In Mail Classic, the radio button says Allow your Yahoo! Mail to be POPed.)
- Click Save. (In Mail Classic, click Save Changes.)
Confirm that your email server settings are correct
Note: Some ISPs do not permit message routing through another SMTP server while you are connected to their network. To resolve this problem, replace the SMTP server for the other ISP or the other email account by using the SMTP server that is associated with the ISP that you use to connect to the Internet.
- Click Tools | E-mail Accounts.
- Select View or change existing e-mail accounts and click Next.
- Select your Yahoo! Mail account, then click Change.
- Enter the following information:
- User Information
- Your Name: Ensure that this contains your preferred name that will appear in outbound emails.
- E-mail Address: Ensure that this contains your Yahoo! Mail Plus email address (for example, email@example.com).
- Server Information
- Incoming mail server (POP3): Ensure that this contains: pop.mail.yahoo.com
- Outgoing mail server (SMTP): Ensure that this contains: smtp.mail.yahoo.com
- Login Information
- User Name: Ensure that this contains your Yahoo! ID only (your email address without the "@yahoo.com"). Note: This rule does not apply to "@ymail.com" or "@rocketmail.com" addresses.
- Password: Type your Yahoo! password again to ensure it is entered properly.
- Do not check the Log on using Secure Password Authentication (SPA) checkbox.
- User Information
- Click the More Settings button. The Internet E-mail Settings dialog box appears.
- In the "General" tab, fill in the Mail Account field as you see fit, such as "My Yahoo! Mail account."
- Select the Outgoing Server tab:
- Ensure that the My outgoing server (SMTP) requires authentication checkbox is checked.
- Ensure that the Use same settings as my incoming mail server radio button is selected.
- Select the Advanced tab:
- Under "Incoming server (POP3)," ensure that the This server requires an encrypted connection (SSL) checkbox is checked.
- Ensure that the number in the Incoming server (POP3) field is 995.
- Ensure that the number in the Outgoing server (SMTP) field is 465.
- Under "Outgoing server (SMTP)," ensure that the This server requires an encrypted connection (SSL) checkbox is checked.
- Click OK to close the Internet E-mail Settings dialog box.
- Click Next and then Finish.
- Close and restart your Microsoft Outlook.
- Click Send/Receive.
Examine the configuration of your security software
Sometimes, a piece of software security (antivirus, firewall, or antispy) on your computer, a piece of networking equipment (router, bridge, or firewall), or your Internet service provider (ISP) may be blocking access to the Yahoo! Mail POP and/or SMTP servers.
Any failure to connect to the Yahoo! POP or SMTP server would normally indicate a network issue.
Try temporarily disabling any security software (such as antivirus, firewall, or antispy) you have installed as some software security products will actually block the Yahoo! POP or SMTP server or ports. If you are unfamiliar with how to do this, please consult with the software vendor's online help or contact their support services directly.
If you have any network equipment (such as a router, bridge, or hardware firewall), check to see if it is blocking the Yahoo! POP and SMTP servers or ports. If you are unfamiliar with how to do this, please consult the product documentation or the manufacturer's support services directly.
You may also contact your ISP for assistance. Ask if the modem (if provided by your ISP) or software you are using has a firewall feature. It is also possible that the ISP has certain ports blocked on their end.