Troubleshooting the Yahoo! Messenger for iPhone app
Description
This article provides steps which can be very helpful in resolving a variety of issues with Yahoo! Messenger for iPhone including:
- Inability to Sign-in
- Problems launching Messenger on the Iphone
- Messenger icon is not visible on Iphone
Resolution
- To sync your device with iTunes and back up your information, please view the article "Syncing iPad, iPhone, or iPod touch with iTunes."
- Install the latest version of iOS. Please consult with Apple for further assistance with installing the iOS update to prevent damage or loss of applications.
- Uninstall and reinstall Yahoo! Messenger for iPhone.
- Reset the application:
- Sign in to Yahoo! Messenger for iPhone.
- Tap Settings.
- Scroll down and tap Reset Yahoo! Messenger.
- Tap Reset Yahoo! Messenger.
- To view additional troubleshooting steps from Apple, please view the article "Application common issues."