Sign-in issues affected by problems with cookies
This article covers several log-in problems related to your internet browser's cookie settings.
Many sign-in and account problems can be related to the cookie settings in your browser:
- Computer date set incorrectly: Cookies rely on dates and an incorrect date can confuse your browser, causing it to "forget" your cookie. To fix this, set the correct time and date on your computer.
- Security programs: If you have virus or spyware protection programs installed on your computer they can monitor or block cookies being sent to your computer. Try temporarily disabling the security program before signing in. For more information, see the help article, "Temporarily turning off anti-virus, anti-spyware, and firewall products".
- Firewall: You may be behind a firewall that doesn't allow you to receive cookies. If you are connecting from a business Intranet, check with your System Administrator.
- Browser not set to accept cookies: Most browsers have several options for accepting cookies. For more information about browser cookie settings, see the help article, "Setting your browser to accept cookies".