Account continues to send spam emails or IMs
If changing your password does not resolve spam email or IM problems, start by performing our basic steps for combatting spam.
Check your computer for malware:
- Malware installed on your system may cause your account to send spam, even after a password change.
- Malware can be hiding deep within your computer, installed without your knowledge.
- Download and perform a system scan with software specifically designed to find and delete malware.
- If your operating system includes anti-malware software, review your its security settings to make sure that malware protection is both turned on and up-to-date.
- Important -- Once you have completed a malware scan, change your account password again.
Determining if your Yahoo! Mail address is being forged:
- It's possible that spam which appears to be coming from your Yahoo! account isn't actually coming from your account; it may be forged email that is sent from another account.
- Forged email appears to be sent from your email address, but your account is not actually affected.
- Providers can't prevent it -- Unfortunately, email providers cannot prevent their domain names from being forged, but if fraud is identified, appropriate action can be taken.
To check if an email header has been forged:
- View the full header of an email that appears to have been sent from your account.
- Obtain the originating IP address in the last "Received" line of the full header.
Note: This corresponds with the sender's Internet Service Provider (ISP).
- Conduct an IP lookup through a site like WhoIs.net to determine which ISP provides the sender with Internet access.
- Contact their ISP to request that appropriate action be taken against their customer.
Delete contacts and linked accounts that you don't recognize:
- Read our help articles for instructions:
See if a Vacation Response is set up:
- Some spammers set up a Vacation Response on accounts to automatically send messages when you receive an email from someone.
- To determine if this is the case, check your Vacation Response settings.