Problem with uninstalling Yahoo! Messenger from a PC
This article describes the steps to follow if you are unable to uninstall Yahoo! Messenger and are receiving a "Could not open install.log file" error message, or when Yahoo! Messenger is not listed in Add/Remove Programs or Programs and Features.
There is a corrupt or missing Yahoo! Messenger install.log file, or a missing entry in Add/Remove Programs or Programs and Features that is necessary to uninstall the application.
Please try downloading Messenger again and then re-installing:
- Download and install Yahoo! Messenger again to restore any corrupt or missing files.
- Once this process is complete, try uninstalling Yahoo! Messenger again from the control panel following the instructions for your computer:
- Microsoft Windows XP: Instructions for uninstalling Yahoo! Messenger from Windows XP.
- Microsoft Windows Vista or Windows 7: Instructions for uninstalling Yahoo! Messenger from Windows Vista or Windows 7.
Note: Download time can take anywhere from 1 to 15 minutes. In addition, 100 MB of free disk space is required to install Yahoo! Messenger.