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Troubleshooting image issues for webcam and video calling

Webcams can be troublesome! The good news is that most webcams will work with Yahoo Messenger. You can follow the links to the articles with troubleshooting information for your specific image problem or go through the troubleshooting steps for advanced image display driver problems.

Are you having one of these webcam image problems?

  • Black, gray, blurry, or pixilated image when sharing the webcam.
  • Webcam freezes, stops responding, or screen goes completely blank.

Go to the webcam image troubleshooting steps:

Advanced image troubleshooting for display driver problems:

Update these technologies on your computer.

  1. Download and install the latest version of Yahoo Messenger.
  2. Xvid, a video codec that enables video compression and decompression.
  3. Microsoft DirectX Runtime, which drives high-speed multimedia.
  4. Microsoft Windows Update, to ensure that your computer is up-to-date.

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Last updated: July 11, 2013