Unable to load message - Error Code 45
- When opening an email, an error message appears.
- Error message text: “Sorry we're having problems loading this message. Please view our help site to learn how to contact us to report this error. Error code: 45”
If you received Error code 45 when trying to open a message, please contact us by filling out this form. We will need to take action on your account before you can assess this particular email normally.
When you contact us, please identify one or two sample messages that produce this error, including the following information:
- Contact name and email address
- Date the message was received
- Subject line of the message
- The folder that the email is saved at in your account (Inbox, Spam, or a personal folder)
- Where the error was received
- Opening an email from a folder
- Opening an email from the Search feature
We apologize for any inconvenience this may cause, and we will resolve the issue as quickly as possible once we receive your report.