What is an alternate email address?
An alternate email address is any email address other than the email address connected to your Yahoo! ID. Your alternate email address can be the email you use at work or school or any other non-Yahoo! email address, such as <name>@facebook.com, or <name>@comcast.net.
Yahoo! uses the alternate email address to send you:
- Notification about your Yahoo! account, such as when you change your password or update your account information.
- Updates about Yahoo! features and services.
- A new password if you request one via email.
- Updates and notifications about your premium services. If you have services like Yahoo! Small Business, this email address will be used to alert you to product updates, or to let you know about any billing issues that may come up.
If you have problems with your Yahoo! Mail account, Yahoo! will send information to your alternate email address. For help, go to the "Sign In page," and click I can’t access my account. The Yahoo! Password Helper wizard appears.
If you don't have an email address, you can leave this field blank when you register for a Yahoo! Mail account. You can add an alternate address to your Account Information later.
Note: If you don't include an alternate email address for your account, you only have two options to recover you password:
- Ask Yahoo! to send a new password to your mobile phone. (This is strongly recommended.)
- Go to the "Sign In" page, click I can’t access my account, and verify who you are by answering the secret questions you entered during registration.
If you forgot the answers to your secret questions and didn’t put an alternate email address or mobile phone number into your account, Yahoo! won’t be able to send you a new password.
We strongly recommend you take this opportunity to add an alternate email address and/or mobile number to your account. It will help you recover you password in the future at times when you may not be able to access your account and cannot remember you secret questions.