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Messenger Sign-In Wizard
Sign-in issues with Messenger? Start the wizard and follow these steps to check for the most common problems.
Not getting an account locked error message If you are having problems signing in to Yahoo Messenger , see our help article "Can't sign in to Yahoo Messenger ."
Trouble getting signed in can be as simple as a typo or recent change in your Yahoo ID or password, but sometimes it's more complex. Use these steps to troubleshoot and fix most problems .
Sign in Trouble with your password ? Use the Password Helper to get access to your account. Don't have an account?
For Yahoo Messenger 10 and above, we created the "Connection Troubleshooter" to help you figure out what is causing your sign-in issue. The connection troubleshooter can help you fix some sign-in problems , or in other cases, it can gather data log files to send to the Yahoo Messenger team for additional diagnosis.
You can turn off the feature that automatically signs you in to your mobile device when you sign out of Messenger . To do this, you'll need to access the version of Yahoo Messenger installed on your computer.
If you haven't registered your mobile device in Yahoo Messenger , you can find the instructions in How to Register Your Mobile Device in Yahoo Messenger . You'll need to do that first before proceeding.
Please follow the steps below to disable diagnostic logging: Open Yahoo Messenger . Click the Help
" Messenger encountered a connection problem . Please check your network connection then click Try Again (81003004)."