Yahoo! Messenger Tutorials

Working With Voice Messaging & Call History

Introducing the Voice Messages Window Setting Voice Message Preferences Listening to Your Voice Messages Managing Your Voice Messages

Introducing the Voice Messages Window

The Voice Messages & Call History window shows a history of your incoming and outgoing calls, calls that you missed, and voice messages that contacts have left you.

The Voice Messages & Call History WindowZoom image icon

Tip: Premium Yahoo! Phone Out users If you've signed up for any Yahoo! Premium Calling services, the window also displays calls to and from regular phones and mobile phones and provides a link to your Yahoo! Voice account where you can view your Yahoo! Voice call history in detail.

The window shows calls from a phone and a PC.

Click the link to view your account.

Each entry in the call history list tells you the type, the contact, and the length, date, and time of the call. The icons indicate the entry's type:

Incoming call Incoming call
Outgoing call Outgoing call
Missed call Missed call
Voice message Voice message

In this window, not only can you listen to your voice messages, you can also return calls, add friends to your Messenger List, and more.

 

Here's How

  1. Open the Voice Messages & Call History window in one of the following ways:

    • Click the Voice Messages & Call History icon at the top of your Messenger List.

      Click the Voice Messages & Call History icon.

    • Select Voice Messages & Call History from the Contacts menu in the Messenger window.

    • Right-click a contact in the Messenger List and select Voice Messages & Call History from the menu.

    • In the IM window, select Contact Options > Voice Messages & Call History from the Actions menu.

    The Voice Messages & Call History window opens. Unless you've opened the window with a specific contact selected, the window displays your voice messages (if you have any) or your entire call history (if you don't have any voice messages).

  2. To see your call history with a specific contact, select the contact's name.

    Select a contact name.

    The list on the right updates to show only the interactions with the selected contact.

    The call history updates to display interactions with the selected contact.

    Tips:

    Premium Yahoo! Phone Out users  If you've signed up for any Yahoo! Premium Calling services, you may also see calls made to and from regular phones and mobile phones.

    Click Show entire call history to return to the view of all interactions (or click Call History on the left).

  3. You can select a line in the history window and do the following:

    • Listen to a voice message if the line includes the voice message icon.

      Select the line with the Voice message icon.

    • Begin a call by clicking the Call button.

      Click the Call button.

      Tip: The type of call you make depends on the row you select and the calling services you have. For example, say you select a missed call from Randa Mayberry. If Randa's call was a PC-to-PC call, you will be calling her computer when you click the call button. If you have Yahoo! Phone Out and Yahoo! Phone In (both premium services of Yahoo! Voice), and Randa's call was from a phone, you will be calling her phone when you click the call button.

    • Begin an instant message by clicking the Send an instant message button.

      Click the Send an instant message button.

    • Add the person's name to your Messenger List by clicking the Add button.

      Click the Add button.

      Tip: The Add button is disabled if the selected name is already on your Messenger List.

    • Add the person's name to your Ignore list by clicking the Stop receiving messages button.

      Click the Stop receiving messages button.

      Tip: The Ignore button is disabled if the selected name is on your Messenger List. You must remove the name from your list before you can add it to your Ignore list.

    • Delete the call record from the history list by clicking the Delete button.

      Select the Delete button.

      Tip: You can also Shift-click or Ctrl-click to select multiple records for deletion, as well as press Ctrl-A to select all items in the call history.

 

What's Next

You can decide when you want Messenger to save a history of your calls.

 

Words to Know

  • Contact: a person with whom you interact; someone to whom you might want to send an email or instant message.
  • Ignore List: a list of people from whom you don't want to see or hear anything while you're using Yahoo! Messenger.
  • Instant messaging: the ability to exchange messages in real time with other people over the Internet.
  • Messenger List: a list of coworkers, friends, family, and associates who also use Yahoo! Messenger.
  • Open Talk: a Messenger feature that lets your friends connect a PC-to-PC call your PC without waiting for you to accept the call.
  • PC-to-PC calling: the ability to call another person's computer from your computer; similar to placing a phone call. Both you and the person you are calling must have a Yahoo! ID and be logged into Yahoo! Messenger.
  • Yahoo! Phone In: a premium, subscription-based service of Yahoo! Voice that attaches a phone number to your Yahoo! ID so that you can receive phone calls to your computer through Messenger.
  • Yahoo! Phone Out: a pre-paid Yahoo! Voice account that allows you to make calls using Messenger from your computer to any regular phone or mobile phone in over 30 countries.