This page explains some general information about ordering from a store.

How to Find Something

From the home page of the store, there are at least three ways to find what you want:

• The home page typically has direct links to different categories of merchandise, and sometimes to individual items.

• Many stores have an alphabetical index. Click the "Index" button on the home page to go to the index page.

• Most stores are searchable. Look for a Search box or link to a Search page on the home page of the store, and enter the word or words associatred with the products for which you are looking.

If you are unable to locate the item for which you are looking, please contact the merchant directly. Each page of the site should have a button or link labeled "Info", "Contact Us", or "Customer Support". Some merchants answer questions by email while others may offer a toll-free number for sales questions.

How to Buy

Buying from a store is both easy and secure. When you place an order, you can feel confident that your credit card information is protected by our 128-bit encryption SSL secure servers.

For every orderable item, there will be an Order button. Sometimes this button will be labeled "Add to Cart" or something similar.

This button adds the item to your shopping basket. Putting items in your shopping basket does not commit you to buying them. After you put something in your basket, you can choose to place the order immediately, or continue shopping.

You can put as many items as you want in your shopping basket. When you're finished and want to place the order, you can get back to your shopping basket by clicking on the "Show Order" button, sometimes labeled "Proceed to Checkout" or similar.

Problems Ordering

If you click the Order button and get no response, it is probably because you can't connect securely to our server. As a test, try going to https://www.paypal.com. If you can't connect securely to PayPal either, then

• You're using a very old version of your browser, in which case you should upgrade.
• Or you are behind a corporate or personal firewall that won't allow secure connections. Ask your network administrator, consult your firewall or security help pages, or order from home or another computer not behind a firewall.

Also, in order to add multiple items to your shopping cart, you need to have "cookies" enabled in your web browser. Please enable cookies within your browser. If you do not wish to enable cookies fully, your browser may have a "prompt" setting where you can decide which to accept. Refer to the help in your web browser for instructions on enabling cookies.

If you continue to have problems, many merchants may accept orders by phone or fax. Most stores display some content about accepting offline orders.

Shipping, Tax, Returns and Other Policies

For information on shipping, tax, returns and contact information - see the store "Info" page. You can usually reach the Info page from any page in the store by clicking the Info button in the button bar, or by looking for an "Information" link on the site.