To set the mood of your Avatar, open the "Messenger" menu and click "Preferences." Click the "Display Image" category, then click "Change Default." Click "Customize" in the "Share my Avatar" section. Click one of the emoticons above the Avatar on the "Customize Avatar" screen to select your mood. The Avatar displayed will change to reflect the mood selected.
Where's the Contact Customer Care button? With so many improvements to Messenger since the version you're using (lots more features and reliability), we figured you're ready to move up. So get your upgrade and with the new version, rest assured if you have questions, you’ll find that friendly button on its help pages.