There are several reasons why you might not be able to view the video content streaming from our servers. They are included below, with the most common causes listed first.

You might be attempting to watch the material at a higher bandwidth than your Internet connection currently supports. To test this, try selecting a lower speed from the right pull-down menu in the lower-right corner of the embedded video playback window. If you are experiencing this problem during the initial video test and are connecting to our service at a bandwidth of 56K or higher, this would not be the cause as this test video is streamed at the lowest bandwidth setting. If you are connecting to our service at a speed lower than 56K, then unfortunately it is not possible to access our video material.

Another possible cause might be that you do not have the Windows Media Player 9 codec installed on your system. This would be the cause only if you are using the 6.4 or 7 versions of the Windows Media Player. Download the Windows Media Player 9 codec.

A third reason might be the bandwidth-detection settings in your Windows Media Player. This can be a problem if you have an Internet connection that has a higher download speed than upload speed (such as cable or ADSL). If this is the case, you can correct it by manually setting the speed within the application.

To change the speed at which the Windows Media Player attempts to download content, follow these steps:

1. Start Windows Media Player.
2. On the Tools menu, select "Options."
3. Click the "Performance" tab.
4. In the "My connection speed is" box, choose the appropriate setting. You should set this speed to match the speed of your Internet connection.
5. Click "OK."

The last reason might be that your Windows Media Player is not currently set as the default application for video streaming. This can occur if you install another application and allow it to "claim" these file type associations. To correct this, follow these steps:

1. Start Windows Media Player.
2. On the Tools menu, select "Options."
3. Click the "File Types" tab.
4. In this area, ensure that the "Windows Media," "Windows Media Audio," and "Windows Media Video" file types are selected.
5. Click "OK."

Please let us know if the above solutions do not correct your problem.