Seriously, now when I open up the MLB page a video plays automatically and there is no option to stop it. It was bad enough that I have keep closing out that annoying MLB full count video, now this. At least ESPN offers an option in my profile to disable auto play.
Add to that, Yahoo has become a one way communication website. They send out content and if a consumer has a complaint ther is no option to contact Yahoo. And Yahoo wonders why is is no longer considered a go to source. Wake up Yahoo! Community help center to get answers for complaints doesn't cut it.
Oh and one more complaint; you know that option to preview articles when you put your cusor over the headline; well since the website was redesigned it no longer works!
I checked on this issue yesterday, but couldn't replicate any issues with an ad. It's likely that you ran across a bad ad, and it's been corrected already. I understand how frustrating an experience a bad ad can cause. In the future, providing some details, like the specific ad you are seeing, or a link to the page you accessed, will help in quickly identifying the issue.
I'm not sure what to make of your complaints issue with content without additional details. Can you give me an idea of one of your complaints so that we can determine any shortcomings in the help channels offered? We still have email support, and even chat and phone in some cases. Also, there are a few different feedback forms that link directly to the product team running the sports section.
Specific to the sports pages, I would recommend the feedback form here:
I think Jessel is talking about the video halfway own the page. It's lazy-loaded so when you scroll down a little bit it starts to play automatically and there's no way of skipping it or turning it off. You can only mute the thing.
And because it's the same ad every time I go to the page, I now am starting to avoid this page altogether. I will use other sites, or go straight to the standings page. The mlb page would often get me to click on article links, but a page like the standings won't get me to interact with anything beyond that page. This ad must be removed if you don't want to totally alienate your audience and continue to engage them.
Some other problems: I don't want to watch the video that comes after it at all. Why can't I choose not to watch this?
Additionally, I come on to the homepage to check the scores quickly. If I load the page and scroll down immediately (which is the most common thing I do) the lazy-loading of the scores module is blocked by the video module's loading. The perceived performance of the page is awful because it looks like you can't load a simple, text-based module in less than a second. The video module often takes 4-5 seconds, so I can't check the scores quickly. Don't get confused: I understand that you're not lazy-loading the scores module, you're just loading it asyncronously after the page loads. If I don't scroll down at all, the scores module will get loaded and the video player will not. In this case, the scores module shows up faster. But if I scroll down before either are loaded, the scores module's performance is inhibited by the video module's performance. Please fix this -- I'm going to other sites now to check scores, and that probably costs you about 50-100 visits per day.
Please tell the team that this is a P0. Mark it as a Sev1 and create a CMR so that people actually look at it. Thanks.
Agree with everything jessel says. It's so annoying when I go to sports.yahoo.com/mlb that I have now stopped visiting the MLB section completely. Why would anybody autoplay a video without the ability to stop it!!