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Error in the Calendar

Category: Notices and errors

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Posted on Sep 19, 2012
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I have posted this in the Yahoo Groups Help Forum and do as suggested in the answer, post it here:

(I know this may not be the most satisfying answer to your concerns, and I apologize again for that. If you'd like to provide feedback on this issue to our Product team, feel free to post about the issue in theGroups feedback forum.)

I will ask once again for help on this issue.

I am a moderator of several groups, and we use the Calendar to send reminders to the members and because we have a problem with our special norwegian letters (æ, ø, å) it is almost impossible to use it. Since these letters are a part of our language, we use them a lot. It is very disturbing to read.

 

It all started when you upgraded to the new Calendar, so it has been going on for a while.

 

When looking at the Calendar function in the webpage – (I have tried Safari, Firefox and Google Chrome) - the Calendar shows exactly how it should.

 

When looking at the reminder sent to messages in the yahoo group webpage - it looks like this: «gj�re dette pï¿» - should be: «gjøre dette på»

 

And when I receive mails from the Calendar to my inbox it looks like this: «? gj?re» - should be: «å gjøre»  (through my Mail-client)

 

I have asked the other members, and it is exactly the same to all.

 

I have tried to change the coding to Unicode as you suggested before, but that didn´t seem to help - nothing changed in the web or in my mail.

After asking for help in another Forum, one of the member there explained me the following:

 

"I just reproduced the symptom in my test group. The three characters you cite (æ, å, ø) are encoded as UTF-8 and displayed correctly in the description of the calendar entry itself. ??But in the reminder email all three are translated to the three-byte sequence 0xEF BF BD, which encodes the code point U+FFFD, which is the "replacement character"

 

This looks like a problem only Yahoo can fix -- there's some kind of error in the code that creates the reminder message body, causing it to fail when presented with these characters.??There is one niggle of mystery in my experiment that I haven't understood yet. I created the Description of the test event by copy/paste from your message -- in my email client Eudora Classic. Now that client does not support UTF-8, and those characters were each represented by a single byte: 0xE6, 0xF8 and 0xE5 respectively. But after pasting them into the Event, examining the source of the page showed that they were now encoded in UTF-8 form, as the two-byte sequences 0xC3 A6, 0xC3 B8 and 0xC3 A5 respectively. How that translation was accomplished mystifies me, but is probably less important than whatever mistake happened when the description text was placed into the body of the reminder message.??"

 

Hope you are able to help with this issue. I guess we are not the only one with this problem using Yahoo-group.

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Posted on Sep 21, 2012 in response to VibekeV
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In Error in the Calendar, Waverly says: "Although the characters display fine in one area but not another, we currently only support Roman characters in both Groups and Calendar, so some Norwegian characters may not be accurately represented in calendar reminders. I apologize for any inconvenience. The Calendar reminder font is different than the one used by Groups and, as such, may not include the full character set as seen using other fonts.".

I don't think this is exactly a "font" issue, as the characters Vibeke is using are available, under the same code point, in the "Western" (aka latin) encoding (both ISO/IEC 8859-1 and windows-1252), as well as in Unicode

This seems to be a bug in the code that produces the reminder emails, one which the engineers could find and fix.

But Waverly's reply suggests that support for international (non-Roman) character sets must be treated as a feature request rather than a bug report. Which is odd given how many years Yahoo has supported localized versions of Yahoo Groups, and increasingly world-wide use of the U.S. Groups.

It is also troubling in that this is one more aspect in which the "new" calendar is deficient compared to the one it replaced.

Posted on Sep 24, 2012 in response to ShalF
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 Thanks for your support. It seems like it is impossible to use Yahoo for us anymore, but it is strange that in the line of Title and Location the letters are fine, but in the Notes it is not. We can use html-code for the letters, but that is quite a job. The ? in the copy is the letters æ ø å.

Copy of a message below:

Title:   Testing av æ, å, ø igjen   Date:   Saturday September 22, 2012 Time:   8:00 am - 9:00 am Location:   æ ø å ÆØÅ Notes:   Hvorfor kan man skrive bokstavene i tittel og sted, men ikke her
? ?
? ?
? ?

Posted on Nov 7, 2012 in response to VibekeV
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The calender is useless if you use letters like this: é, ó etc - so it is not only the norwegian letters.

In the calender the letters are shown ok in the Title and Location, but not in the rest of the message.

And for me it is also like this - when I send an email to my group, it is fine. But if I send en email using the webppage for the group - it shows like the calender when it is sent out.

And in the webpage all text with special letters are shown like a black box with a questionmark in it. And the Database also.

I understand that you have no intention of correct it? If it is so - it would be nice to know. Then we need to look for a group that are working with these letters. 

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