Over the last week or so I have been receiving this error when trying to play online yahoo games. I play mah jong solitaire regularly and now all of a sudden I can't play it at all. I use windows 7 as my operating system. I'm running java 7 and it was working fine until just about a week a ago. I tried other games on yahoo to see and they all give this same application error. I usually use Firefox as my browser but the same thing happens when I use internet explorer too. I have no idea what this means or how to fix it. I've tried uninstalling and reinstalling java but that hasn't helped. I don't know a lot about computer errors and I've never seen one like this. Does anyone have any idea what it means or how to fix it?
I'm sorry to hear that you've been unable to play MahJong Solitaire and other Yahoo! games. I've tested MahJong Solitaire in Windows 7 / Firefox 17.0.1 with the latest Java update (Java 7 Update 9), and was unable to replicate the issue you described.
If you haven't already, please ensure you are installing the 32-bit version of Java on your system. Other users have found that the 64-bit version of Java does not work properly in our games, and this may be resulting in the Java error that you are seeing.
If the issue persists, you might also try going through the troubleshooting steps listed in the following Help article:
Although there are quite a few steps listed, going through the list should help to eliminate possible causes of the issue. There's no way to tell in advance exactly which of the steps listed may resolve this issue, so try testing the game after completing each item on the list.
I'm sorry to hear that you are still unable to play Canasta after reinstalling Java and clearing your browser's cache and cookies. Unfortunately, we're aware that some customers using some newer systems and software are experiencing the same issues. We have an announcement on this topic here:
Yes I made sure I am using the 32bit option as that was the first suggestion I was given. It's what I've been using all along but I tried uninstalling and reinstalling java anyway just to be sure and it still doesn't work. I didn't get this problem until I updated java from 6 to 7.
Also note that no restarting my computer does not work. Nor does using another browser, it doesn't work on firefox which I normally use, google chrome or internet explorer, all give slightly different wording but basically the same error. I have also tried disabling the add on's and that doesn't help, nor did clearing my cache/cookies. I don't have another computer to try it on so I can't do that. I did also check and make sure java is enabled(it is) and tried temporarily disabling my antivirus, firewall etc. None of this has helped at all.
I am currently using Windows 7, java version 7.9(which is 32 bit). I'm not exactly sure which version of firefox i'm using but when I went to the website just to see it says I'm up to date. I really don't know what else to do.
Unfortunately, there are some known issues with recent versions of Java in Yahoo! Games. That said, I don't have any further troubleshooting to suggest. Please see the following announcement for more details: